BEFORE MEETING– 

1. Before participating or hosting a WebEx meeting, it’s advised that you run the WebEx Network Test tool, which can be found at: https://mediatest.ciscospark.com/#/main
2. Test your devices by launching your own WebEx meeting to test your microphone and speakers before the event.  
   1. https://fau.webex.com/ 
   2. Select: SIGN IN 
   3. Select: START A MEETING
   4. Select SETTINGS
   5. Here you can select your Microphone/Speaker options (if you have multiple audio devices attached) as well as test them
3. 

TROUBLESHOOTING DURING MEETING (Audio/Video):

1. Confirm you have selected the correct audio devices / change them if needed. During a meeting, select the icon with the 3 DOTs on the bottom to change the Audio option:
   
   
2.  Leave the meeting and re-enter
3. If using a wireless connection:
   1. Try moving closer to your modem or wireless access point
   2. Try to use a wired connection
4. Try using a different device (iPad/phone, computer)
5. Try turning off the your camera
6. Use the call in numbers (provided in the invitation) to connect by telephone
7. Try powering off the device and restarting
8. Confirm your internet is working by going to another website.
9. If on a phone, confirm you have 4+ bars of service

If all else fails, you can contact the College of Medicine IT group at: Email ComHelpDesk@health.fau.edu Phone: 561-297-2017 or the FAU Office of Information Technology (OIT) HelpDesk at 561-297-3999