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OneDrive App - Knowledgebase / iPad Support - FAU College of Medicine Support Center

OneDrive App

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OneDrive app available in Self-Service app on your iPad


Automatically and Manually Save Files to OneDrive via iOS

Automatically save photos and videos with OneDrive on iOS

OneDrive (work or school) OneDrive (home or personal)

The camera roll on your device only uploads to OneDrive - it does not sync photos both ways. That means you can delete uploaded photos and videos from your device, and the copies in OneDrive won't be affected.

To automatically upload your iPhone or iPad camera roll to OneDrive

  1. In the OneDrive app, tap your account image:

  2. Tap Settings   then Camera Upload

    Important: You can only upload your camera roll to one account at a time, so make sure you're signed in with the account that you want to upload photos to. Tap the relevant account icon to switch accounts.

  3. Turn on Camera Upload to automatically upload photos and videos to OneDrive.

  4. To make sure videos automatically upload, turn on Include Videos

Use Bedtime Backup to upload remaining photos

If you have large videos or need to upload lots of images, you may see some marked as "Remaining". We recommend using Bedtime Backup to upload your photos even faster with OneDrive's dedicated upload mode. Here's how:

  1. Tap the Remaining  and select Get Started.

  2. Ensure your device is connected to Wi-Fi and on charge, then select Turn on Bedtime Backup.

  3. Once uploads are complete, you'll be offered to can Turn Off Bedtime Backup.

If camera upload isn’t working

Note: To conserve battery life, iOS may go to "sleep" during a large camera upload, making the upload take a long time.

If automatic camera upload isn’t working, or only some pictures are uploaded, follow these steps:

  • Connect your charger. iOS won't let OneDrive backup your photos if the battery is less than 20%.

  • Ensure your device is not in Low Power Mode. Learn how to turn Low Power Mode on/off.

  • Enable/disable Background App Refresh in the iOS settings: Settings > Scroll down to our app > toggle on/off Background App Refresh.

  • Don't close the app. Apple recommends that customers leave the OneDrive app running in the background. Automatic uploading cannot work if the app has been Force Closed (double-tap Home and swipe up and away).

  • Connect to Wi-Fi. If you're not connected to Wi-Fi, check your mobile OneDrive settings. If you want to use your mobile network, tap Settings, tap Camera upload, and then turn on Use Mobile Network.

  • If your camera upload is taking too long to set up or look for photos, without giving any error message, it could be because you have too many photos in your camera roll.

  • OneDrive cannot upload photos optimized for iCloud. To disable optimization, tap Settings > iCloud > Photos and uncheck Optimize Storage.

Manually upload files or photos to OneDrive in iOS

OneDrive for Business OneDrive (home or personal)

Use the OneDrive app to upload photos and videos from your device, create new folders, and move photos and videos from one OneDrive folder to another. 

If you want to have your device's camera roll upload to OneDrive automatically, read how to Automatically save photos and videos from OneDrive on iOS.

To upload files and folders with the OneDrive for iOS app

  1. In the OneDrive app, tap  at the top of the screen.

  2. Then tap to Take a photoScan a document, Create a folder or Upload a file or photo.

Notes: 

  • OneDrive cannot upload photos optimized for iCloud. To disable optimization, tap Settings iCloud Photos and uncheck Optimize Storage.

  • Learn how to upload HEIF and HEVC photos and videos to OneDrive.

  • If you choose Take a Photo, your device's camera app opens. You might be asked if you want OneDrive to access your camera - tap Yes to allow your pictures to be saved in OneDrive.

  • If you tap Choose Existing, links appear to the Photos app on your device. Browse to the pictures you want to upload, select them, then on the top bar, tap Done.

Move files to a different folder with the OneDrive for iOS app

  1. Select the files you want to move,

  2. Tap  at the top of the screen, then tap Move. You can move folders into another folder, as well as individual files.

  3. Your Files list appears. Tap the folder you want the files moved to, then tap Move.

Create a new folder using the OneDrive app

You can add folders in the Files view, or in any other folder in OneDrive.

  1. Go to the location where you want to add a new folder,

  2. Tap  at the top of the screen and then tap Create a Folder.

  3. Under Folder name, tap where it says "New folder" and type in the name you want for the folder, then tap Create.