Troubleshooting Tips for iClicker Attendance (Students)

If you can’t check in for attendance, go through this checklist:

1.    Log out of iClicker then log back in

2.    Close out of the iClicker App/Website

3.    Location Settings

·         Turn Location Services ON

·         Enable Precise Location (iPhone) or High Accuracy Mode (Android)

·         Allow location access for iClicker:

                                                    iPhone: Settings → Privacy → Location Services → iClicker → While Using App

                                    Android: Settings → Location → App permissions → Allow

4.    Connection Check

·         Make sure you have internet access

o   Try switching between:

§  Wi-Fi ↔ Cellular data

·         Turn Wi-Fi ON (helps improve location accuracy)

5.    App & Device

·         Use the iClicker Student mobile app (recommended)
If using a browser:

·         Allow location access when prompted

·         Use Chrome or Safari

·         Close and reopen the app
Restart your device if needed

6.    Fix Location Issues

·         Move closer to the classroom center
Toggle location:

o   Turn it OFF → then ON again

o   Turn Airplane Mode ON → OFF

7.    VPN & Settings

·         Turn OFF any VPN

·         Disable privacy/location-blocking apps

8.    Timing Matters

·         Make sure your instructor has started the session

·         Submit your response while the poll is open

·         Answer at least one question to receive attendance credit