If you are experiencing trouble with Mediasite recordings, try these solutions:
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Use a different browser
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If you are logged into a Chrome profile with a personal account instead of your FAU account, this may an issue. Log out of personal profile.
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Clear the cookies on your browser
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Check Comsupport.fau.edu news for possible Mediasite outages
If you are still experiencing issues, create a ticket with COM IT by emailing comhelpdesk@health.fau.edu or with this link https://comsupport.fau.edu/new-ticket. If possible, please attach a screenshot with your ticket.